Returns & substitutions
Simple rules for a fair online shop — no corporate fine print wall.
If something is missing or wrong
Out of stock after you order? We'll WhatsApp you (0304 8688520) for a substitute or a refund on that line. You don't need a portal ticket for everyday order issues.
What we can usually help with
- Wrong item delivered (vs what you ordered)
- Damaged packaging / spoilt fresh goods on arrival
- Clear price mistake on the site
- Missing item from the packed order
Tell us within 24 hours of delivery with a photo on WhatsApp when you can.
What we generally can't take back
- Opened / partly used food for change of mind
- Temperature-sensitive items once accepted and stored
- Promo / clearance items marked final sale (if stated at checkout)
Delivery
We deliver all across Pakistan — standard delivery Rs 300, free from Rs 5,000. Free delivery from Rs 5,000.
Areas we commonly cover
Karachi · Lahore · Islamabad · Rawalpindi · Faisalabad · Multan · Peshawar · Quetta · Hyderabad · Sialkot · Gujranwala · All other cities across Pakistan
Questions? 0304 8688520 · Contact · FAQs